Salesforce Delivery Lead

Role: Salesforce Delivery lead
Location: Kochi, Kerala
Notice: Immediate to 30 days

We are looking for an experienced and dynamic Salesforce Delivery Lead to drive end-to-end delivery of Salesforce programs and digital transformation initiatives. The ideal candidate should possess strong leadership capabilities, stakeholder management expertise, and hands-on experience in delivering large-scale Salesforce engagements across Sales Cloud, Service Cloud, Experience Cloud, and related ecosystems.

Key Responsibilities

• Lead and manage end-to-end Salesforce project delivery across multiple engagements and teams.
• Drive successful implementation, enhancement, and support projects within Salesforce ecosystem.
• Collaborate with business stakeholders, architects, developers, QA, and project managers to ensure timely delivery.
• Manage project scope, timelines, risks, budgeting, and resource allocation.
• Act as the primary point of contact for client communication and stakeholder management.
• Ensure adherence to delivery governance, Agile methodologies, and best practices.
• Mentor and guide Salesforce developers, consultants, and technical leads.
• Work closely with solution architects to define scalable and optimized Salesforce solutions.
• Monitor project health, delivery metrics, and ensure high-quality deliverables.
• Support presales activities including estimations, proposals, solutioning, and client presentations.
• Drive continuous improvement initiatives and delivery excellence.

Required Skills & Experience

• 12+ years of overall IT experience with 6+ years in Salesforce delivery/program management.
• Strong experience managing Salesforce implementation and transformation projects.
• Expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and integrations.
• Proven experience in stakeholder management and client-facing roles.
• Strong understanding of Agile/Scrum delivery methodologies.
• Experience handling offshore/onshore delivery models.
• Excellent communication, leadership, and team management skills.
• Ability to manage multiple projects and cross-functional teams simultaneously.
• Strong problem-solving and decision-making capabilities.

Preferred Qualifications

Salesforce certifications such as:

• Salesforce Administrator
• Sales Cloud Consultant
• Service Cloud Consultant
• Application/System Architect

Experience working with global clients and enterprise-scale environments.

Knowledge of DevOps, CI/CD, and Salesforce release management is an added advantage.