Dynamics365 Business Analyst

Job: Dynamics365 Business Analyst
Location: Melbourne, VIC
Contract: 6 months fixed term or Contract

Business Analysis & Stakeholder Engagement

• Conduct workshops and requirement gathering sessions with business and technology stakeholders.
• Understand current-state processes and identify opportunities for optimisation and automation.
• Translate business requirements into user stories, functional specifications and acceptance criteria.
• Support prioritisation and backlog refinement activities.

D365 CE Functional Responsibilities

• Drive functional design and solution configuration across D365 CE modules.
• Work closely with architects and development teams to ensure solution alignment.
• Configure and support core D365 CE functionality including:
• Customer and contact management
• Case management
• Sales and service processes
• Workflows and business process flows
• Assist in solution validation, UAT and business sign-off activities.

Delivery & Change Support

• Participate in Agile ceremonies and sprint planning activities.
• Support test planning, defect triaging and release activities.
• Develop process documentation and provide user support/training where required.
• Collaborate with cross-functional teams including integration, reporting and data teams.

Required Skills & Experience

• 5+ years of experience as a Functional Consultant / Business Analyst.
• Strong experience with Microsoft Dynamics 365 CE (CRM).
• Strong workshop facilitation and stakeholder management capability.
• Experience writing business requirements, user stories and process documentation.
• Experience working in Agile delivery environments.
• Understanding of CRM processes and customer lifecycle management.
• Experience supporting UAT and change management activities.

Preferred Skills

• Exposure to Power Platform (Power Automate, Power Apps, Dataverse).
• Understanding of integration concepts and APIs.
• Exposure to customer service and sales process transformation initiatives.
• Experience in construction, property, or home building industries preferred.
• Microsoft D365 certifications desirable.