Job Title: AU Shift Manager (Recruiting & Back Office)
Location: 100% Remote
Employment Type: Full-Time

About People Avenue

At People Avenue, we connect great people with the right opportunities. We deliver tailored recruitment solutions and back-office support to clients worldwide. As we continue to grow, were seeking an experienced AU Shift Manager to lead our Australian recruiting accounts and oversee back-office operations.

Role Overview

The AU Shift Manager will lead a team of recruiters specializing in healthcare and light industrial roles while supervising back-office staff supporting payroll, travel administration, IT support, recruiting administration, and compliance. This role combines hands-on recruiting knowledge with strong leadership and operational management, ensuring seamless service delivery across all functions.

Key Responsibilities

• Lead, coach, and manage recruiters supporting Australian healthcare and light industrial clients.

• Oversee and optimize back-office functions including payroll processing, travel administration, IT support, recruiting admin, and compliance.

• Manage daily shift operations to ensure accurate, timely, and high-quality delivery of recruitment and back-office services.

• Serve as the primary point of contact for client communication, service updates, and escalations.

• Track and evaluate team KPIs, productivity, and quality; provide coaching, training, and feedback.

• Hire, onboard, and train AU shift recruiting and back-office team members.

• Conduct regular performance management to drive accountability and growth.

• Collaborate with leadership to streamline workflows, improve efficiency, and enhance client satisfaction.

• Foster a culture of excellence, teamwork, and continuous improvement.
  
  

Qualifications

• 3+ years of recruitment experience (healthcare and/or light industrial preferred), with at least 1-2 years in a supervisory or leadership role.

• Experience in offshoring/outsourcing within the recruiting industry.

• Strong background managing recruiting teams and back-office operations (payroll, travel, compliance, admin support).

• Solid understanding of the Australian recruitment market and compliance requirements.

• Proven success in leading remote teams and cultivating high-performance culture.

• Excellent communication, client management, and problem-solving skills.

• Highly organized, process-driven, and detail-oriented.

• Demonstrated ability to lead multiple teams and develop people to their highest potential.
  
  

What We Offer

• 100% remote work environment.

• Leadership role across international recruiting and back-office teams.

• Exposure to diverse industries (healthcare and light industrial).

• Paid holidays (combination of PH and AU holidays).

• Collaborative, supportive, and growth-oriented culture.