Operations Manager

Were hiring for a driven and experienced Operations Manager to join a high-growth, independently owned commercial insurance brokerage in Harrogate.

This business is going through a major growth phase scaling from 30 to 60+ employees within the next 1218 months and needs a confident operational leader to drive structure, performance, and delivery as they grow.

Youll be a key member of the leadership team, working directly with directors and department heads to build out the next phase of operational excellence. If youre used to running a brokerage and thrive in fast-paced, ambitious environments this role will give you the autonomy, scope, and influence youre looking for.

This is not a back-office management role its strategic, people-focused, and pivotal to the business.

Key Responsibilities

• Lead and develop operational functions across broking, client servicing, compliance, and support

• Drive continuous improvement across processes, systems, and service delivery

• Work closely with leadership to execute business strategy and scale operations sustainably

• Lead change management projects as the company grows people, systems, and workflow

• Monitor and improve compliance, FCA standards, audit readiness, and internal QA

• Support performance frameworks, training, and development across teams

• Champion a high-performance, team-first culture that supports growth and retention

• Ensure systems, data, and reporting infrastructure evolve with the business

What Were Looking For

• 5+ years of experience in an operational leadership role within an insurance brokerage

• Commercial insurance knowledge with a solid grasp of broking workflows and service expectations

• Strong understanding of FCA compliance, reporting, and audit requirements

• Experience leading operational change in a growing or evolving business

• A natural people leader strong coaching, communication, and influence skills

• Confident navigating between day-to-day delivery and long-term strategic planning

• Calm under pressure, highly organised, and solutions-focused

Why This Role?

• Join a serious, forward-thinking brokerage with a strong market reputation and a clear plan for growth

• Direct input into strategic decisions and operational direction

• Work with an ambitious, supportive leadership team that values people and performance

• Hybrid working, a dynamic environment, and room to grow as the business expands

• My client is a top-quartile payer packages here reflect the level of responsibility and impact

Next Steps

If youre an experienced insurance operations leader looking for a role where you can build, lead, and influence at scale this opportunity will give you the platform to do just that.

Interested in hearing more? Lets arrange a confidential chat.