Social & Moderation Coordinator

Job Title: Social & Moderation Coordinator

Position Title: Social & Moderation Coordinator
Location: Remote
Work Hours: Full-time, 40 hours/week I EST I Independent Contractor
Compensation: Based on the market and candidate expectation

Role Overview

We are seeking a highly organized, creative, and resourceful Social & Moderation Coordinator to support both social media moderation for campaigns and executional marketing and social media operations.

You will play a critical role in ensuring the brand shows up consistently, professionally, and creatively across owned channels, platform partnerships, case studies, and sales materials.

This is a fast-paced, hands-on role suited for someone who takes initiative, thrives in detail-oriented environments, and enjoys turning great campaigns into strong marketing output.

Key Responsibilities

• Manage and execute the social content calendar across owned channels
• Draft, format, and publish posts aligned with campaign launches, awards, company updates, and industry moments
• Coordinate visual assets with the creative team or design directly in Canva or Adobe where appropriate
• Monitor engagement and surface insights and performance trends
• Ensure consistency in tone, formatting, and brand standards across all social output
• Review and moderate social media posts and comments across multiple platforms using clearly defined client moderation guidelines and communication scripts
• Apply moderation decisions consistently, accurately, and within required turnaround times
• Track moderation activity, trends, and outcomes to support reporting and quality assurance
• Communicate clearly with internal teams regarding moderation questions, updates, or edge cases
• Maintain confidentiality and adhere to client, platform, and brand safety policies
• Format and maintain marketing materials including case studies, one-pagers, sales decks, and internal resources
• Maintain organized asset libraries including marketing assets, logos, award badges, and performance stats
• Support award entry formatting and submission logistics
  Assist with campaign setup, recap posts, and visual summaries after campaign launcheS
• Track deadlines across moderation, social posts, awards, launches, and tentpoles
• Maintain documentation, workflows, and process improvements across both moderation and marketing functions
• Maintain marketing project timelines
• Support marketing and production teams as needed

Qualifications

• Excellent English language and communication skills written and verbal
• Highly organized, detail-oriented, and resourceful self-starter
• Strong ability to interpret and apply written guidelines and scripts precisely
• Comfortable managing multiple workflows, deadlines, and platforms simultaneously
• Familiarity with social media platforms and digital content environments
• Ability to work independently in a fast-paced, high-volume setting
• Experience in social media moderation, trust and safety, community management, or content review is a plus
• Experience supporting marketing or social media teams in an executional role is preferred
• Familiarity with brand safety, online community standards, or platform policies is an advantage
• Comfort working with tools like Canva, Adobe, scheduling platforms, or moderation dashboards
• Ability to adapt quickly to changing guidelines, campaigns, and priorities

What Success Looks Like

• Moderation is accurate, timely, and consistently aligned with client guidelines
• Social channels are consistent, engaging, and professionally executed
• Marketing materials are organized, updated, and on-brand
• Campaigns and launches are supported with timely, high-quality output
• Senior team members are freed up to focus on strategy rather than execution

Core Traits We Value

• Initiative-driven and accountable

• Calm under pressure

• Systems-minded and organized

• Clear, thoughtful communicator

• Curious about digital culture, media, and online communities

• Positive and solutions-oriented

Start Date: ASAP

Please note that shortlisted candidates will be asked to complete a non-paid assessment as part of the selection process. Due to the volume of applications, only candidates who closely match the role requirements will be contacted