Tailored Care Management (TCM) Extender

Tailored Care Management (TCM) Extender

Location: Greenville, North Carolina
Schedule: Full-Time | Monday - Friday | 9:00 AM - 5:00 PM
Work Environment: In-Office
Compensation: Competitive hourly rate (based on experience)
Benefits: Full benefits package included (details below)

A mission-aligned behavioral health organization is seeking a Tailored Care Management (TCM) Extender to support care coordination and whole-person health services for Medicaid beneficiaries. This is a full-time, in-office role based in Greenville, NC, ideal for professionals with a background in behavioral health, care navigation, or community-based services.

As a TCM Extender, you,ll play a vital role in supporting the delivery of North Carolinas Medicaid Tailored Plan services ensuring that members receive coordinated, compassionate care that reflects both clinical needs and social determinants of health.

Key Responsibilities:

• Assist Care Managers in coordinating services, scheduling appointments, and following up with members

• Support documentation and communication across medical, behavioral, and community-based providers

• Help members navigate Medicaid Tailored Plan benefits and access key health and social resources

• Monitor member engagement and alert the clinical team to potential risks or barriers

• Maintain accurate records and support compliance with Tailored Care Management requirements

• Provide culturally responsive, person-centered support to diverse populations

Qualifications:

• Associates degree in Human Services, Social Work, Psychology, or related field (Bachelors preferred)

• Experience in behavioral health, care coordination, or case management strongly preferred

• Working knowledge of Medicaid, social service systems, or community resource navigation is a plus

• Strong communication and organizational skills

• Ability to work well in a team-based, fast-paced environment

• Commitment to equity, inclusion, and trauma-informed care

Compensation & Benefits:

• Competitive pay (commensurate with experience)

• Medical, dental, and vision insurance (BlueCross BlueShield, MetLife, Superior Vision)

• Company-paid life insurance, short-term and long-term disability options

• Optional supplemental plans: Critical Illness, Accident, Cancer Advocate, Hospital Cash

• Paid Time Off accrual starting on Day 1, available after 90 days

• 10 paid holidays annually, plus bereavement leave

• Access to Relias Training Platform for free CEUs and professional development

• Monthly employee celebrations and a formal employee recognition program

This role is ideal for compassionate professionals ready to make a tangible impact on the lives of individuals navigating complex care systems. If you're passionate about coordination, advocacy, and community-based care this is where your work will matter.

Apply now to join a collaborative, values-driven team committed to transforming behavioral health care from the inside out.