Night Concierge

Night Concierge Luxury Residential Development

Location: Canary Wharf, London
Salary: £32,300 per annum
Rota: 4 on, 4 off (12-hour shifts)

We are seeking a polished, proactive, and service-driven Night Concierge to oversee night operations at a luxury residential development in the heart of Canary Wharf.

As the face of this prestigious development during night hours, you will ensure a seamless resident experience creating a welcoming environment, building strong relationships with residents, and maintaining the highest standards of professionalism, security, and care.

This is an excellent opportunity to represent a high-end development and play an essential role in ensuring residents feel safe, supported, and valued throughout the night.

Key Responsibilities

Resident & Visitor Engagement

• Greet and assist residents and guests with warmth, professionalism, and discretion.
• Act as the first point of contact for all enquiries and concerns.
• Maintain accurate records for residents, visitors, and contractors.

Deliveries & Key Management

• Receive, log, and securely manage resident deliveries and parcels through internal systems.
• Oversee key handling, ensuring accurate and secure key management at all times.

Security & Safety

• Conduct regular patrols to ensure a safe and secure environment across the development.
• Monitor CCTV and promptly report any incidents, defects, or safety concerns.
• Respond calmly and efficiently to emergencies and out-of-hours incidents, following approved procedures.

Resident Support & Coordination

• Assist with move-ins, move-outs, and amenity bookings.
• Provide helpful recommendations for local services, restaurants, and amenities in the Canary Wharf area.
• Liaise with contractors and internal teams to support smooth operations and effective handovers.
• Escalate maintenance issues or resident concerns to the appropriate teams.

About You

You are composed, approachable, and service-focused, with a strong understanding of luxury living and resident expectations. You take pride in creating a calm, secure, and welcoming environment during the night.

Essential Attributes:

• Previous experience in luxury residential or five-star hospitality.
• Excellent communication and interpersonal skills, with polished presentation.
• Strong organisational skills and meticulous attention to detail.
• Confident using concierge or building management systems.
• Proactive, dependable, and adaptable, with a strong team ethic.
• Eligible to work in the UK.