Day Concierge

Job Title: Day Concierge

Location: Mayfair, W1
Hours: 4 on, 4 off 07:00 to 19:00
Salary: £32,000 per annum

Thomas Webb Recruitment is a leading recruitment consultancy connecting exceptional talent with prestigious clients across Londons luxury residential sector. We are currently seeking an experienced Day Concierge to join a high-end residential development in the heart of Mayfair.

As a key member of the front-of-house team, the Day Concierge will be responsible for delivering an exceptional resident and guest experience, maintaining a polished and professional environment, and ensuring the smooth daily operation of the building.

Key Responsibilities:

• Provide a warm, professional, and personalised welcome to residents, guests, and visitors.
• Handle all front-of-house duties including resident enquiries, visitor management, and parcel deliveries using relevant building systems.
• Support resident move-ins and move-outs, ensuring a seamless and organised process.
• Maintain exceptional presentation standards across all front-of-house and lobby areas.
• Coordinate with contractors, management, and suppliers to ensure smooth daily operations.

• Maintain accurate logs of keys, deliveries, and resident communications.

• Liaise with residents to fulfil requests efficiently and uphold premium service standards.
• Support bookings and management of on-site amenities such as gym and leisure spaces.
• Build strong, trusted relationships with residents, including high-net-worth individuals.

• Ensure compliance with all fire safety, health, and security procedures.

• Provide detailed handovers at the end of each shift to ensure operational continuity.

Requirements:

• Minimum 2 years experience as a Concierge or Front-of-House professional within luxury residential or 45-star hotel environments.
• Strong communication and interpersonal skills with excellent attention to detail.
• Proficient in Microsoft Office and familiar with concierge or property management systems (SPIKE experience advantageous).
• Professional, service-driven, and confident working independently or as part of a team.
• Excellent personal presentation and ability to handle sensitive situations discreetly.

• Eligibility to work in the UK.