Day Concierge

Day Concierge Luxury Residential Development, Canary Wharf
Salary: £30,900 per annum
Location: Canary Wharf, London E14
Employment Type: Full-time, permanent
Schedule: 12-hour shifts, 4 days on / 4 days off

We currently have an exciting opportunity for a professional and service-driven Day Concierge to join one of Canary Wharfs newest and most prestigious luxury residential developments. The successful candidate will play a key role in creating a safe, welcoming, and refined environment for residents and guests, ensuring the highest standards of service and presentation are consistently maintained.

Key Responsibilities:

• Deliver exceptional front-of-house service, greeting and assisting residents and visitors with professionalism and warmth.
• Manage resident deliveries and collections efficiently, maintaining accurate records and communication.
• Support the coordination of resident move-ins and move-outs, ensuring a seamless process.
• Handle key management and access control using digital systems.
• Assist residents with general enquiries, maintenance issues, and amenity bookings.
• Oversee the operation of residents amenities including lounges, spa areas, and private event spaces, ensuring they are presented to luxury standards.
• Conduct regular building patrols, promptly reporting maintenance or safety concerns.
• Act as a Fire Marshal and assist with emergency procedures (training provided).
• Support community engagement initiatives that promote a vibrant, inclusive atmosphere.
• Uphold all health, safety, and operational procedures to ensure a secure and compliant environment.

Required Skills and Experience

• Previous experience as a Concierge or in a front-of-house position within luxury residential or five-star hospitality environments.
• Strong communication and interpersonal skills with a polished, professional demeanour.
• Excellent attention to detail and the ability to remain calm under pressure.
• Confident using technology and digital systems such as Traka, SPIKE, or similar platforms.
• Strong understanding of service delivery, discretion, and resident care.
• Basic knowledge of health and safety and emergency procedures.
• Eligible to work in the UK and within a commutable distance to Canary Wharf.

Why Apply?

This is a fantastic opportunity to become part of a flagship luxury development team, working in a prestigious environment that values service excellence, professionalism, and teamwork.