About the job Night Concierge
Role: Night Concierge (Residential Development
Location: Fitzrovia, London
Job Type: Full-Time, Permanent
Working Hours: 7pm - 7am, 4 on 4 off
Salary: £32000
About Us: Thomas Webb is a leading recruitment consultancy dedicated to connecting exceptional talent with prestigious clients. We are currently seeking an experienced, responsible and reliable candidate with previous experience working as a Residential or Hotel Concierge, to work at a high end boutique residential development in Fitzrovia, London
Key Responsibilities:
The Night Concierge will be working alone on shift, having sole responsibility for the smooth running of the development and the well being of its residents.
Provide residents, visitors and guests with an outstanding, uncompromised and exceptional concierge experience at all times
Be proactive in ensuring residents and their guests receive a warm, welcoming and engaging arrival and departure experience at the development
Take ownership of the responsibility for catering to residents and guests needs, at every possible opportunity, providing a personalised experience for all
Serve as a point of contact between residents and their guests, addressing inquiries and requests via phone, email, in-person, or other communication channels.
Conduct regular patrols to identify and report faults or damage to building fixtures and fittings, including breaches of health and safety and security
Maintain accurate records and logs for all resident-related activities, including mail delivery, issuing of keys and service requests.
Ensure that service standards, operating procedures, and quality assurance protocols are consistently followed.
Proactively address issues before escalation and engage in effective problem resolution.
Qualifications and Experience:
All applicants for this Night Concierge must meet the following criteria
Previous experience in Hotels or Residential Front of House roles preferred
Previous experience in a position of significant trust and responsibility, with the confidence and experience to be the sole person responsible in an emergency
Someone mature, conscientious, reliable
Outstanding personal presentation, to the finest detail
Exceptional communication skills, encompassing superb vocabulary, articulation and pronunciation of the English language
Excellent interpersonal, rapport and relationship building skills
Superb problem solving skills, with the ability to multi task whilst under pressure
Ability to maintain discretion, professionalism, and confidentiality at all times.
Application Process: Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and suitability for the role of Night Concierge.
Due to the high volume of applications, only successfully shortlisted candidates will be contacted, usually within 5 business days of their application.