Day Concierge

Job Title: Day Concierge
Location: West London, W3 
Salary: £32k

Full-time, 4 on / 4 off shift pattern, 42 hours per week.

Key Responsibilities:
The Concierge will be responsible for front-of-house customer service routines, ensuring the highest quality of service is provided in line with company standards.

Main Duties:

• Act as an ambassador of the company brand, delivering excellent customer service both externally and internally.
• Interact in an enthusiastic and empathetic manner with residents, visitors, and colleagues.
• Answer phone calls and emails politely, identifying yourself and representing the brand professionally.
• Respond to complaints or concerns and find appropriate solutions, seeking support from the wider team where needed.
• Request additional training or learning if required to enhance service delivery.
• Support ongoing asset management routines of the development to ensure contract, risk, and operational tasks are completed efficiently and on time.
• Assist with mobilisation processes, liaising with stakeholders and ensuring tasks are accurately recorded in systems.
• Take ownership of risk management routines, ensuring compliance and maintaining audit trails of all actions and certifications.
• Support contract management routines, ensuring contracts are implemented and relevant actions are tracked.
• Meticulous: detail-oriented, methodical, and diligent in approach.
• Dedicated: committed, passionate, self-disciplined, and enthusiastic.
• Smart: innovative, resourceful, and effective in problem-solving.
• Supportive: collaborative, honest, flexible, and a strong team player.
• Ensure the safety of yourself, colleagues, residents, and visitors.
• Use systems and processes to track, monitor, inspect, audit, and improve health and safety routines.
• Support colleagues and contribute to physical and mental wellbeing on site.
• Support the wider team with awareness of budgets and financial processes.
• Ensure adherence to all company rules, procedures, and data protection obligations.