Operations Manager

Operations Manager Mixed-Use Development, Canary Wharf
Salary: £65,000 - £67,000 per annum
Location: Canary Wharf, London E14
Employment Type: Full-time, permanent

We currently have an exciting opportunity for a highly experienced and hands-on Operations Manager to oversee all aspects of a new, highly prestigious landmark residential development in Canary Wharf. The Operations Manager will be integral in supporting the General Manager in delivering exceptional service, operational excellence, and a seamless experience for residents, stakeholders, and visitors.

Key Responsibilities:

• Lead and oversee daily operations across estate management and housekeeping teams.
• Recruit, train, and develop on-site staff, conducting performance reviews, probation meetings, and mystery audits to maintain standards.
• Ensure consistent delivery of service vision and operational procedures across the building.
• Manage day-to-day operations of outsourced contractors, including M&E, security, and landscaping.
• Conduct regular inspections of the estate, identifying and arranging repairs and improvements.
• Oversee delivery and management of residential and commercial logistics, ensuring compliance with traffic and loading plans.
• Maintain high standards of health, safety, and compliance, including adherence to the Building Safety Act 2022, COSHH, fire safety, and emergency preparedness.
• Manage permits and coordinate commercial fitouts, ensuring resident safety systems are unaffected.
• Monitor and report on SLAs, KPIs, and other operational performance metrics.
• Maintain detailed daily logs of incidents, resident requests, and shift handovers.
• Foster strong relationships with residents, stakeholders, and contractors to ensure needs are met and expectations exceeded.
• Lead emergency planning, out-of-hours cover, and business continuity initiatives.
• Promote team accountability, motivation, and a proactive, solution-driven culture.
• Assist with implementation of building safety compliance and audit processes through relevant reporting systems.

Required Skills and Experience:

• Proven leadership experience in luxury residential, mixed-use, or five-star hospitality environments.
• Strong facilities and estate management expertise, including FM contract oversight.
• Excellent organisational, communication, and team management skills.
• Experience implementing SLAs, KPIs, and operational reporting processes.
• In-depth knowledge of health, safety, and compliance processes relating to luxury residential estate management, including the Building Safety Act 2022.
• Hands-on, proactive, detail-oriented, and solution-driven.
• Service-led with ability to balance operational efficiency and resident satisfaction.
• Eligible to work in the UK and within easy commute to Canary Wharf.
• IWFM, TPI, RICS, NEBOSH, COSH or IOSH certifications desirable

This is a unique opportunity for a dynamic operations professional to take ownership of a landmark mixed-use development and deliver a 5-star resident and stakeholder experience.