Sales and Retention Specialist

• Full-time Position / Dayshift
• Permanent Remote / Freelance/ Independent Contractor
• Australian-based client

Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration.

We are seeking a motivated person to join our client. This role will work closely with the Tech Support team (who manage inbound calls and support tickets) but will be focused exclusively on outbound activities. The goal is to drive upsells, renewals, and customer check-ins with existing Australian customers.

Key Responsibilities

• Outbound Calling & Emailing: Proactively reach out to Australian customers to check in on their product/service experience
• Upselling: Introduce and close product/service upgrades 
• Renewals: Contact clients ahead of renewal periods to secure continuation of services
• Customer Check-Ins: Ensure users are satisfied, troubleshoot basic concerns, and pass technical issues back to Tech Support
• Follow-Up: Call back leads from Tech Support who express interest in upgrades or additional services
• CRM Updates: Log all interactions and outcomes in the CRM

Skills & Requirements

• Strong English communication skills (clear, friendly, and professional)
• Previous sales or outbound calling experience (healthcare/tech/telecom ideal)
• Ability to quickly learn and explain the product/service features
• Comfortable working with CRM systems and outbound call tools (AirCall)
• Results-driven with a proactive attitude

Technical Requirements (Independent Contractor Role)

• Reliable laptop/desktop (with at least one backup device)
• Noise-cancelling headset (for interviews and meetings)
• Stable internet connection with a backup (minimum 100 Mbps)