Description:
SUMMARY Provides customer support to business customers via CRM system, instant message, or email. Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. For product or service related issues, will move customer to appropriate Product Support Representative. Performs other administrative duties as requested. RESPONSIBILITIES Provides customer support by CRM system, email, or instant message to business customers. Serves as primary …