Tech Support (macOS, iOS, Android, Windows)

Join CHUBB as Technical Support Analyst CHUBB

Chubb, a leading global insurance company with a presence in more than 54 countries, is opening its new Engineering Center in Bogotá. This strategic hub will drive digital transformation and the development of innovative technology solutions for the company worldwide.

In this role, you will serve as the primary point of contact for our agents, providing technical support and expertise on our sales and sales support applications. You will be responsible for resolving issues, assisting with agent onboarding and offboarding, and maintaining effective communication with vendors and the offshore development team. You will track support calls, analyze root causes, and escalate critical issues as needed, ensuring timely and effective resolutions in a bilingual (EnglishSpanish) environment.

Why Join Us?

• Be part of a company with true global reach, working on high-impact projects for North America.

• Grow your career in one of the largest technology hubs in Latin America.

• Collaborate in an inclusive, innovative, and continuously learning environment.

• Access cutting-edge tools, training, and career development opportunities.

What Youll Do

• Provide Technical Help Desk support to agents using our sales and sales support applications.

• Assist the Agent Service Center with technical guidance and issue resolution.

• Track support calls in our Ticket Tracking System (e.g., ServiceNow or similar).

• Assist in analysis, identification of root cause, and resolution of incidents.

• Interact with production support personnel and vendors to ensure that critical and major production issues are resolved in a timely manner.

• Work with the offshore development team for further analysis on complex issues.

• Escalate issues as needed via email and telephone.

• Identify and manage P1/P2 issues, ensuring proper reporting and closure.

• Complete weekly status reports on incidents, trends, and improvements.

• Support agent onboarding and offboarding from a technical perspective.

• Manage relationships and change management with vendors related to assigned applications.

• Act as SME (Subject Matter Expert) on various SaaS (Software as a Service) applications used by agents.

• Support the onboarding and configuration of SSO (Single Sign-On) solutions.

What Were Looking For

Required

• 3+ years of experience working in a Technical Support / Help Desk environment.

• Excellent knowledge of end-user devices (e.g., iOS, Android, Windows, etc.).

• Excellent verbal and written communication skills.

• Bi-lingual advanced Spanish and English.

• Strong analytical and problem-solving skills.

• Strong customer service orientation and support skills.

• Ability to assist agents with various levels of technical knowledge.

• Solid knowledge of Microsoft Office (Excel, PowerPoint, Word) and Outlook.

Desired

• Experience with ServiceNow or similar ticketing tools.

• Experience with Intune.

• Experience with SharePoint.

• Knowledge of insurance company processes and workflows.

• Strong relationship-building and decision-making skills.

What Youll Get

• Hybrid work model Bogotá.

• Competitive salary and comprehensive health benefits.

• Continuous learning: training programs and professional certifications.

• Wellness initiatives and a supportive workplace culture.