Danish speaking Customer Support

Our client is a global leader in mobility solutions, transforming urban transportation through innovative ride-hailing, micromobility, food and grocery delivery, and car-sharing services. They aim to deliver a seamless user experience for customers worldwide.

About the Role
Our client is looking for a dedicated Danish-speaking Customer Support & User Enablement Representative to help increase customer satisfaction and engagement. You will represent the brand, handle inquiries, resolve issues, and guide users to get the most out of the services.

Responsibilities

• Respond efficiently to customer inquiries across multiple channels

• Troubleshoot and provide accurate solutions to user concerns

• Educate customers on how to maximize their experience with mobility services

• Identify trends in user feedback to support service improvements

• Collaborate with cross-functional teams to enhance product usability and service delivery

Qualifications

• Native or fluent Danish speaker (C1 level or higher)

• Proficient in English (minimum B2 level)

• Previous customer support experience is a plus

• Strong interpersonal and active listening skills

• Resourceful mindset and ability to find effective solutions

What Our Client Offers

Salary and Benefits

• Competetive salary

• Daily meal allowance of 6.41 (approx. 141/month)

• Performance-based bonuses

• Employee referral bonus program

Relocation Package

• Flight costs reimbursed with the second salary

• 60 days of company-arranged accommodation

• Reimbursement of the first months public transport (up to 40)

• Full assistance with all legal and administrative paperwork for working in Portugal

Why Porto?
Porto offers a mix of rich history, a growing tech and startup scene, and a relaxed lifestyle with low living costs. The city is close to golden beaches and has a friendly international community, making it an ideal place to build your career and enjoy life.