Showroom Assistant

Our Client has a luxurious furniture brand worldwide and is seeking to hire a Showroom Assistant to join the the team in Baghdad. As a Showroom Assistant you will be responsible for overseeing the operations and performance of our upscale furniture showroom.

Responsibilities:

1. Assist customers in their furniture selection process, understanding their needs and preferences.
2. Provide in-depth product knowledge and information about the luxurious furniture collections, including features, materials, and design aesthetics.
3. Answer customer inquiries promptly and professionally, both in person and over the phone or email.
4. Assist customers in coordinating fabric and finish selections, offering guidance and advice as needed.
5. Collaborate with the sales team to schedule and coordinate customer appointments and consultations.
6. Maintain an organized and visually appealing showroom, ensuring furniture displays are clean and well-presented.
7. Monitor inventory levels and communicate with the sales team and showroom manager regarding stock availability and replenishment needs.
8. Process sales orders accurately and efficiently, including capturing customer information, product details, and payment transactions.
9. Assist with post-sales activities, such as scheduling deliveries, coordinating with the logistics team, and ensuring timely order fulfillment.
10. Handle customer concerns, complaints, or service inquiries professionally, escalating issues to the appropriate personnel when necessary.
11. Collaborate with the marketing team to support showroom events, promotions, and marketing initiatives.
12. Uphold high standards of customer service, ensuring a positive and memorable experience for all showroom visitors.

Requirements:

1. Previous experience in a customer service or sales role, preferably within the furniture, interior design, or luxury retail industry.
2. Excellent interpersonal and communication skills, with the ability to engage and connect with customers.
3. Strong product knowledge and passion for luxurious furniture, including familiarity with different styles, materials, and design trends.
4. Ability to multitask and prioritize responsibilities in a fast-paced showroom setting.
5. Proficiency in using technology and computer systems for order processing, inventory management, and customer communication.
6. Ability to work effectively both independently and as part of a team, collaborating with colleagues to achieve showroom goals.
7. Knowledge of interior design principles and space planning is a plus.
8. Fluency in additional languages is an advantage, especially if serving a diverse customer base.