Front Office Manager (Education)

JOB SPECIFICATION

Job title

Front Office Manager (Education)

Reporting to

Academic Manager / Campus Manager

Start date

ASAP

About the company

Education

Work location

Phnom Penh

Key responsibilities

• Manage to achieve the monthly set target of student enrollment;
• Conduct market research and plan for activities to increase the student enrollment and parent satisfaction;
• Assist School Director/Campus Manager in the production/coordination of various communication materials and marketing activities;
• Lead, manage, and supervise a variety of marketing campaigns that involve with direct email, outbound call, marketing trade shows/public events, corporate partnership, direct communication/promotion, media and other marketing activities in order to achieve student enrollment;
• Lead, motivate and manage the Front Office team in the daily operations to meet and exceed the parent expectations and requirements;
• Lead and supervise Front Office team to tackle parent comments and complaints;
• Lead and manage Front Office team to make sure that they are deliver the service quality up to the school standard and parent expectations;
• Supervise and work with the teaching team of the assigned classes/program to ensure the high rate of parent satisfaction of the assigned classes/program;
• Build long-term relationships with new and existing customers professionally;
• Be proactive in the planning and preparation of the daily, short term and long term plans to increase the current parent satisfaction and attract new parents;
• Develop entry level staff into valuable salespeople;
• Assist School Director/Campus Manager in the overall improvement of parent satisfaction/school program and activities;
• Execute other tasks requested by School Director/Campus Manager.

Requirements

• Hold Bachelors degree/ Master Degree of Education, Management, Sales, Marketing or equivalent;

• A minimum of 2-year working experiences in Sales/Marketing/Advertising/Brand management/Customer service;

• Minimum of 1-year experience in education field is preferred;

• Experience in international school is a plus;

• Experience in managing a team is a plus;

• Excellent written and oral communication skills in English;

• Ability to work well under tight deadlines and deliver effective result;

• Desire to learn and overcome new challenges;

• Hard working and self-motivated person, honest, reliable, loyal, and very good team work;

• Professional appearance and excellent interpersonal skills;

• High sense of responsibility, result oriented, dynamic

• Good analytical and creative problem solving skills;

• Strong organizational and time management skills;

• Fast learner and desire to achieve set goals.

Salary range

USD 2,000 - 2,500 Gross

Benefits

Free lunch, Annual bonus, salary increment in the second year based on actual performance

Working days

Monday to Friday 7:30 am to 4:30pm

Working hours

8 Hours

Interview process

2 rounds

Recruiter contact details

Tim Montero

[email protected]

• + 855 (0) 88 920 5869 (Phone &Telegram)
• +855(0) 85 865 434