Customer Operations

Phnom Penh, Cambodia

Job Openings Customer Operations

JOB SPECIFICATION

Job title

Reporting to

Management

Start date

As soon as possible

About the company

Logistic

Work location

Phnom Penh

Key responsibilities

Customer Communication and Relationship Maintenance:

Proactively and promptly update customers on the status of goods in transit (e.g., key milestones such as vessel schedules, customs clearance, and port arrival).
Answer customer calls and reply to emails in a warm and professional manner, addressing routine inquiries.
-Document Collection and Preliminary Review:
In accordance with operational requirements, promptly and accurately request from customers the full set of documents required for customs declaration, inspection, and other procedures.
Conduct a preliminary review of the documents provided by customers to ensure they are complete, clear, and meet requirements before forwarding them to the operations department.

Internal Coordination and Information Relay:

Act as a bridge between customers and the operations department, clearly conveying customer requirements to operations and providing feedback from operations to customers.
Collaborate with the finance department to address billing inquiries related to customer services.

Supplier Follow-Up:

In line with procedures, liaise with third-party suppliers such as trucking companies and customs brokers to confirm the progress of container pickup, delivery, customs clearance, and other steps.

Preliminary Issue Handling:

Handle general customer complaints and document them. Escalate issues that cannot be resolved independently to the customer service manager immediately.

Requirements

Salary range

$800 for non-chinese speaking

Up to $2000 for Chinese speaking

Benefits

NSSF, Seniority, Year-End Bonus

Working days

Mon - Sat (Half day)

Working hours

8:30am - 5:30pm (1hr 30mins lunch break)

Interview process

2times

Recruiter contact details

Channita CHEV Recruitment Manager

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