Property Maintenance Dispatcher

We are currently seeking a skilled and highly organized Property Maintenance Dispatcher to join our dynamic team at BT Property Services]. As a Dispatcher, you will be responsible for coordinating and dispatching maintenance requests to our team of technicians, ensuring timely and efficient completion of tasks. Your exceptional communication skills and ability to prioritize tasks will contribute to the overall success of our property maintenance operations.

Why Work with Us?

• Paid Holiday
• Paid Sick Leave
• Career Growth

What Youll Do:

• Receive maintenance requests from clients, either via phone calls or electronic communication channels.
• Gather all necessary information from clients regarding the maintenance issues and record them accurately.
• Prioritize and schedule maintenance tasks based on urgency, technician availability, and geographical location.
• Dispatch the appropriate technicians to the designated locations, considering their skill sets and expertise.
• Communicate with technicians to provide all relevant information, including client details, task instructions, and any additional information required.
• Monitor the progress of ongoing maintenance tasks and ensure timely completion.
• Maintain a record of all dispatched tasks, ensuring accurate documentation of details, updates, and any changes.
• Collaborate with the administrative team to update clients on task progress, estimated completion times, and any delays.
• Handle any customer inquiries or concerns regarding maintenance tasks, providing professional and efficient responses.
• Assist in maintaining an organized and up-to-date database of clients, technicians, and ongoing tasks.

Who are We Looking For?

• High school diploma or equivalent (Bachelor's degree preferred).
• Proven experience as a dispatcher, preferably in a property maintenance or similar industry.
• Excellent organizational skills with the ability to multitask and prioritize tasks effectively.
• Strong communication skills, both verbal and written.
• Proficient in using computer systems, including dispatch software and Microsoft Office Suite.
• Ability to remain calm and make effective decisions in high-pressure situations.
• Exceptional customer service skills with a focus on problem-solving and conflict resolution.
• Knowledge of property maintenance/repair terminology, procedures, and equipment is an asset.

4 Easy Steps to Get Hired

1. Fill out the screening questions on Indeed. *REQUIRED*

2. Receive an email to accomplish an assessment. *REQUIRED*

3. Schedule a phone screen with our talent acquisition team.

4. Interview with the management and get the job offer once passed!