Customer Success Manager

We are looking for a Customer Service Manager to help us get to the next level. We are a real estate photography and marketing company that helps busy agents save time and look good so they can focus on selling more homes and growing their business. We offer a variety of listing services and packages to suit any agents personal needs and budget.

Key Responsibilities

• Responsible for owning and managing all activities and initiatives in ensuring that a great customer experience is delivered consistently so that it leads to strong customer loyalty and satisfaction.
• Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
• Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
• Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
• Interact directly with external customers
• Manage allocation of people and financial resources for customer service
• Ensure that the team's competencies are where they need to be by ensuring that the necessary training is available/provided
• Track, report and maintain quality, attendance, productivity and service measures.

Job Qualifications

Customer Service Manager experience is required, however, we hire based on character and not skill alone.

• 3-5 years of Team Lead Experience in a call center setting
• Has experience and knows how to handle a team
• Knows the team's scorecard and can drive them to meet
• Has the ability to manage multiple tasks and adapt to a changing, fast-paced environment

Why You Should Work with Us:

• We are growing exceptionally fast
• Room for personal and career growth
• We strive to be the best and help others succeed
• We work hard and play hard too
• We celebrate our SUCCESSES
• We create amazing content daily
• Paid holidays and paid vacation

* We do not provide insurance benefits at this time.

Our Way of Working:

We strive to improve daily by owning our mistakes and working together as a team to achieve our goal to triple in size in five years. Ensuring that the right people are in the right seats for the right amount of pay is the foundation of our success.