Account Manager (Houston- On-site)

Positions: Account Manager
Location: Houston, TX
Position Type: On-site
Salary: $45,000 - $80,000 
Commission or Bonus Structure: 10% of GP after seat cost

Benefits:

• Health, dental, and vision insurance

• 401(k) with a strong company contribution

• A significant portion of premium costs is covered by the company

Position Summary:

We are partnered with a growing logistics company located in right in the heart of Houston, TX looking to add an experienced Account Manager to the team. This role is essential to ensuring a high-touch customer experience for an established book of business owned by a Sales Executive. The ideal candidate is organized, sales and detail-oriented, and thrives in a fast-paced environment where collaboration across teams is key.

Key Responsibilities:

• Own the customer experience from the moment a load is tendered through to final delivery with the assistance of a dedicated assistant
• Serve as the main point of contact for customer updates, changes, or escalations
• Collaborate closely with Sales Executives to understand the needs and expectations of each customer
• Work hand-in-hand with Carrier Sales to ensure timely and cost-effective coverage of all shipments
• Monitor shipments proactively and address service issues as they arise

• Manage and maintain accurate load details in the TMS

• Drive customer satisfaction by anticipating potential issues and resolving them before they escalate
• Assist in the growing of customer accounts

Requirements:

• 2+ years of experience in a logistics, brokerage, or transportation environment
• Proven success managing freight or accounts in a fast-paced setting

• Excellent communication and problem-solving skills

• Strong organizational skills and attention to detail

• Ability to collaborate cross-functionally and prioritize competing demands

• Experience with TMS systems preferred

• Experience with open-deck, over-dimensional, or heavy haul freight strongly preferred but not required

• Excellent negotiation, communication, and relationship management skills
• Comfortable working in a high-volume, fast-paced environment

• Located in or willing to relocate to Houston, TX (onsite role)