Account Manager

Position: Account Manager
Location: Rock Island, IL
Position type: On-site
Salary: $70k-95K
Commission or Bonus Structure: Potential bonus eligibility (not specified)
Benefits: Health, vision, and dental insurance; retirement plan; paid training; work/life balance; casual dress environment

Company Highlights:

• Stable and growing company offering career path opportunities

• Strong emphasis on culture: respectful, collaborative, and performance-driven

• Paid training and ongoing support

• Monday-Friday schedule (weekends off)

• Work hard, play hard environment

Job description:

As an Account Manager, you will be responsible for building strong relationships with customers by addressing their transportation needs and concerns. Working under close supervision, you will contribute to sales strategies and collaborate closely with the Carrier Sales team to ensure that freight arrives safely and efficiently. The role focuses on account service, load coordination, relationship management, and performance reporting.

Key Responsibilities:

• Acquire loads from customers via phone, email, and load boards

• Distribute loads to Carrier Sales Coordinators or Manager

• Build and grow customer relationships

• Achieve budgets and drive continuous improvement

• Analyze and prepare data for RFQs and business reviews

• Resolve escalated pick-up, in-transit, and delivery issues

• Stay informed on FTL and LTL brokering regulations

• Operate within companies internal systems and tools

Qualifications:

Required:

• High school diploma

• Industry experience in transportation or logistics

• Strong interpersonal, negotiation, and organizational skills

• Ability to thrive in a fast-paced environment

• Reliable attendance

Preferred:

• Bachelors degree

• 2+ years of customer-facing logistics experience