Branch Manager

Management:

• Provide leadership and guidance to direct reports.
• Perform employee reviews.
• Monitor branch costs and expenditures and reconcile as required.
• Manage programs to ensure timely delivery of objectives
• Define branch goals and objectives along with methods and measurements to achieve such goals.

Specific Role Responsibilities
Human Resource Management:

• Manage, motivate, recruit, train and develop staff according to company policies and employment laws and ensure relevant HR procedures are followed.
• Must have good understanding of all labour legislation i.e., the Labour Relations Act, the Basic Condition of Employment Act, and the Employment Equity Act, etc.
• Must show strong ability to work with superiors, piers, and staff

Sales and Marketing:

• Plan, forecast and report on revenue, costs and business performance, according to company requirements.
• Sales oriented and goal driven with a proven track record of running a profitable business.
• Plan and implement marketing, sales, and promotional activities.
• Manage selling and customer service activities and staff competence in the branch, so as to optimize and sustain sales performance, profitability and customer satisfaction.
• Manage costs and overheads and all factors affecting the profitable performance of the branch.
• Liaise with and utilize support from suppliers and other business partners as required.
• Nurture existing customer relationships.
• Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the region.
• Adopt key account management to ensure that high performing accounts in the region are given the necessary priority to ensure a sustainable relationship.
• Support staff in designing and implementing new sales and marketing strategies and processes.
• Work closely with the marketing team to leverage existing and new relationships to the mutual benefit of all stakeholders.
• Should possess a sound knowledge and understanding of the companys products.
• Must have a good working knowledge of procurement processes.

Customer Services:

• Provide assistance and advice to customers utilising the organisations products, services and resources.
• Communicate courteously with customers by means of telephone, e-mail and in person.
• Investigate and solve customer problems.
• Keep accurate record of discussions and correspondence with customers.
• Develop customer service policies and standards for the branch, in line with company standards and procedures.

Administrative duties:

• Should have firm grasp of administration and internal controls.
• Strongly computer literate.
• Generate and prepare monthly reports concerning the activities of the branch.
• Prepare budgets and forecast.

Logistics:

• Ensure supplies of services and parts to customers in the region meet agreed parameters.
• Supplier and product feedback.
• Attend to correspondence addressed to this position timely, effectively, and efficiently.

Qualifications and Experience

• Matric or
• Tertiary business qualification- Desirable but not compulsory.
• Minimum of 10 years experience in automotive aftermarket industry.
• Extensive experience in a Branch Manager role - preferably in the automotive industry or related business.
• Should have sound experience in and an extensive knowledge of the business and industry.
• Leadership qualities

Skills and Personal Attributes

• Must have a good understanding of all the legislation, example the Labour Relations Act, the Basic Condition of Employment act, the Employment Equity Act, etc Firm grasp of administration and internal controls.
• Business acumen, human resource management, financial management, business management, communication, strategic management and implementation, strategic customer relationship management, leadership, and business risk management.
• Must have a good understanding of asset management, financial knowledge and have a hands on operating style.
• Computer literate.
• Good knowledge of the automotive aftermarket parts industry with particular emphasis on the region.
• Align the branch with the group strategies.
• Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.
• Ability to work with management effectively and cooperatively above and below.