At Topica, our mission is to make education accessible to everyone and enable lifelong learning. We are a multidisciplinary team passionate about creating products that improve people’s lives. We believe our growth would come by building a core team that will focus exclusively on how to make world-class products.

Teacher Quality Assurance Supervisor (TQA.S) holds a vital role in the daily and periodical operation of the Teacher Management Department (TMD). We are seeking proactive and professional candidates to perform responsibilities in leading quality control team and maintaining standard of teaching activities. This position will allow the potential candidate to broaden his/her horizons in both leading position and professional experience. Hence the impact positively contributes to enhancement of one of the most high-standard learning platforms in Vietnam.

Accountabilities - Primary responsibilities
TQA.S is in charge of conducting below responsibilities as following department requirements, plan and KPIs:
1. Quality assurance

● Establish standards for teaching quality;
● Create and implement forms; materials necessary for quality assurance activities;
● Arrange the team to conduct online class observation directly or via records following plans
or when needed;
● Coordinate with Teacher in accessing suitable teaching resources; methodology, etc;
● Create training plans;
● Conduct necessary training to Teacher when needed;
● Reconcile conflicts; complains between Teacher and Students;
● Control process of completing class feedbacks and reports;
● Observe the process of approving teaching hours;
● Assign and record office tasks to teacher properly and effectively;
2. Process, policies and regulation Confidential

● Review and propose suitable update to all working procedures, policies, rules and regulations of TM Department;
● Manage team members in handling request and concerns from Teacher;
● Check, monitor, remind and guide Teacher and subordinates (if any) to follow the rules and regulations;
● Be involved in researching and revising processes annually or when needed;
● Train and collaborate with team members in maintaining the TM operation in right standard;
● Update and make necessary reports;
3. Other

● Other assigned tasks required by Line manager.
Skills, Languages, Experience & behaviours
● At least Bachelor degree in English Teaching or relating majors from renowned universities;
● At least 02-05 years experience in teaching;
● English proficiency (IELTS/ TOEIC/ Other) being equivalent to C1 in CEFR Level or upwards;
● Candidate with proven 2-3 year experience in academic operation is competitive;
● Teaching Certificate ( TEFL/ TESOL/ CELTA) is an advantage;
● Have good skills in verbal and non-verbal communication;
● Computer literacy – MS Office; G-suit; CRM system,etc;
● Experienced in researching and problem solving skills;
● Should be a team player; highly disciplined; proactive and tech-savvy.