Job Openings Class Operations Supervisor

About the job Class Operations Supervisor

At Topica, our mission is to make education accessible to everyone and enable lifelong learning. Were a multidisciplinary team thats passionate about creating products that improve peoples lives. We believe our growth would come by building a core team that will focus exclusively on how to make world-class products.

Class Operations Supervisor (CO.S) holds a vital role in the daily and periodical operation of the Human Resources Teacher Department (HRT.D). We are seeking proactive and professional candidates to perform responsibilities in creating and managing teaching schedules by TOPICA Natives standards. This position will allow the potential candidate to broaden his/her horizons in both leading positions and professional experience. Hence the impact positively contributes to the enhancement of one of the most high-standard learning platforms in Vietnam.

What will you do?

Teaching schedule management

  • Work with Academic Department to acquire requirements for classes of different levels and programs;
  • Lead and assign proper tasks to team members, collaborators to ensure stable workload and standard operation;
  • Manage teachers cost logically based on assigned package;
  • Observe and coordinate with team members to allocate teaching hours with teachers pool according to companys standard;
  • Lead team to find and allocate suitable teachers to classes following approved budget;
  • Troubleshoot and monitor potential scheduling problems (Substitute, Cancellation, etc.);
  • Arrange teachers for other academic activities when requested;
  • Review record/update of all daily changes of classes/teachers situation and update to HRT Department.

Process, policies, and regulation

  • Review and propose suitable updates to all working procedures, policies, rules, and regulations of the HRT Department
  • Manage team members in handling requests and concerns from Teachers;
  • Check, monitor, remind and guide Teachers and subordinates (if any) to follow the rules and regulations;
  • Be involved in researching and revising processes annually or when needed;
  • Train and collaborate with team members in maintaining the HRTD operation in right standard;
  • Update and make necessary reports;


  • Other ad hoc assignments required by the Line manager

What do you need to bring?

  • Have good skills in verbal and non-verbal communication; in both Vietnamese and English;
  • Experienced in researching and problem-solving skills;
  • Has a good sense of logic.
  • Have knowledge of system management in a large organization;
  • At least a Bachelors degree. Candidates majoring in Economics is an advantage
  • At least 2-5 years experience in a similar position. Candidates have worked in Education is an advantage;
  • Should be a team player; highly disciplined; proactive and tech-savvy
  • Computer literacy MS Office; G-suit; CRM system, etc;

What will you gain?

  • Flexible working hours
  • Lunch and parking allowance
  • Fast paced and multinational working environment
  • Supportive and professional colleagues
  • Awesome & open co-working space
  • Internal Training (Technical & Functional); Opportunities for English Training

You will be joining Topica at the beginning of an exciting journey, and will be given a large degree of freedom in shaping and impacting your role. We provide an environment where you can be best of yourself, grow with us and together we make it work. You will play an important part in helping us reach the next destination.