Job Openings Commercial - Quality Assurance Supervisor

About the job Commercial - Quality Assurance Supervisor

At Topica, our mission is to make education accessible to everyone and enable lifelong learning. We’re a multidisciplinary team that’s passionate about creating products that improve people’s lives. We believe our growth would come by building a core team that will focus exclusively on how to make world-class products.

Job Description

● Monitor and manage the application of standard processes in projects.

● Coordinate with internal team to create/optimize the Standard Operating Procedures.

● Evaluate and enhance the quality of student support services.

● Provide analysis on CS and Sales agent and team performance

● Perform analysis of weekly QA scores and make suggestions how to improve the level of service provided by CS and Sales teams

● Identifying business inefficiencies and suggesting potential solutions

● Other duties as assigned by the higher manager.

Requirements:

● Bachelor degree

● At least 2 years of experience in similar supervisory position

● Experience in leading team in call center is a plus

● Excellent oral, written, interpersonal communication skills and leadership.

● Ability to multitask and perform in a constantly changing environment.

● problem-solving, analytical mindset, critical thinking, meticulousness to detail and a strong result orientation is essential. A successful candidate should demonstrate a commitment to long-term success through a consistent focus on a customer and on the best possible use of company resources.

● Disciplined and high motivated to motivate and encourage team for improvement

● Fluent in English.