Clerical Supervisor / Team Leader (文書組長)

Responsibilities:

• Responsible for manpower planning and work allocation to resolve daily operational issues
• Responsible for monitoring daily operations, including data entry, document scanning, and other general clerical duties
• Complete assigned tasks on time on a daily basis, prepare reports, and report to the department supervisor
• Balance internal priorities and optimize resources with clients' demands
• Maintain SLA metrics such as turnaround time, error reduction during peak loads
• Monitor performance under pressure and collaborate with clients and internal stakeholders on escalations, reporting and ad-hoc projects

Requirements:

• Form 6 education or above, able to handle English email correspondence
• Minimum of 2 years experience in clerical work and preferably have experience in manpower arrangement; candidates with more extensive experience will be considered for Supervisor / Senior Supervisor positions
• Proficient in Windows and Microsoft Office applications
• Fluent in Cantonese is a must
• Able to write and input Chinese and English