Customer Service Officer (5 days no shift)

Key Responsibilities

• Handle customer enquiries and complaints through phone and email channels in a professional and timely manner
• Provide accurate and up-to-date information on products, services, and promotional offerings
• Process customer orders and deliver comprehensive after-sales support
• Maintain a professional and positive image when delivering business services to customers
• Standard office hours with no shift work; five-day work week

Requirements

• Higher Diploma or above, with at least 2 years of relevant experience in Call Centre, Customer Service, or Sales Support roles preferred
• IIQE Paper 1 & 2 passed is an advantage
• Strong verbal communication skills in English and Cantonese; proficiency in Putonghua is a plus
• Excellent written communication skills in both English and Chinese
• Proficient in PC applications with fast and accurate typing skills
• Ability to work independently while also being an effective team player
• Detail-oriented with strong time management skills; able to prioritize tasks and handle multiple responsibilities efficiently
• Self-motivated, responsible, patient, and eager to learn

We offer excellent compensation package, promotion prospects and job satisfaction. Interested parties, please email your detailed resume with current and expected salary by click Apply Now.

We are an Equal Opportunities Employer. Personal data collected will be used strictly in accordance with the employer's personal data policy, a copy of which will be provided upon request. Candidates who do not notified within 8 weeks after submitting your application may consider the application unsuccessful and the application will be retained up to 24 months.

Disclaimer: The above position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

TOPPAN does not accept unsolicited referrals and/or resumes from employment businesses and/or employment agencies. Any resumes submitted in the absence of a signed agreement will become the property of TOPPAN and no fee shall be due.