CUSTOMS SERVICE REPRESENTATIVE

Job Qualifications:

• Graduate of Customs Administration.
• Experience in the logistics field.
• Computer skilled and knowledgeable in Excel, Word, and PDF files.
• Must be residing in Parañaque or nearby areas.
• Fresh graduates are welcome to apply.

Job Description:

• Respond promptly to customer inquiries and concerns via phone, emails, or chat.
• Resolve customer issues and complaints effectively and efficiently.
• Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
• Escalate customer issues to the appropriate department or manager as needed.
• Collaborate with other departments to resolve customer issues and concerns.
• Compile and submit accurate, regular, and timely reports as requested.
• Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.
• Prepare and provide billing summary to Job Accounting for clients payment.
• Participate in customer meetings and Quarterly/Monthly Business Reviews as required.