Customer Service Representative (Dutch)

Top Talent Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their office in Porto.

Position: Customer Service Representative (Dutch)-(Diabetes Medical Devices F&A - Junir O2C Specialist)

Location: Porto, Portugal

Employment type: Full-time (Permanent)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Process customer orders and inquiries via email accurately and within agreed timelines.
• Generate invoices and credit notes in compliance with internal policies.
• Apply customer payments daily and ensure accurate cash allocation.
• Monitor accounts receivable aging and follow up on overdue invoices.
• Resolve basic customer queries and escalate complex disputes when required.
• Support reconciliations, month-end and quarter-end closing, and audit activities.
• Maintain and update customer master data in the ERP system.

REQUIREMENTS:

• Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum B2+ level)
• Bachelors degree in Commerce, Accounting, Finance, or a related field.
• Minimum 6 months of experience in Accounts Receivable, O2C, or finance operations, with 2–5 years considered a strong advantage.
• Solid understanding of accounting and finance principles.
• Strong analytical skills with good command of MS Excel, including VLOOKUPs and pivot tables.
• Familiarity with ERP systems such as SAP, Oracle, or NetSuite is an advantage.
• Customer-focused mindset with strong attention to detail and ability to multitask.

BENEFITS:

• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more



To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2