Job Openings Junior Technical Customer Support Agent (English)

About the job Junior Technical Customer Support Agent (English)

Position: Junior Technical Customer Support Agent (English)

Location: Sofia, Bulgaria OR Plovdiv, Bulgaria

Work model: hybrid (3 days home, 2 days office work/week)

Employment type: Full-time

Remuneration: base salary + performance bonus.

DUTIES AND RESPONSIBILITIES:

  • Ensure high-quality service over the phone in line with company standards
  • Provide timely feedback to end users after requests or case processing
  • Actively promote and educate customers about relevant products and services, conducting sales through service when appropriate
  • Maintain accurate and up-to-date records of all activities and operations in the company database
  • Use specialized software to provide queries and support for internal work systems.

      REQUIREMENTS:

      • English language proficiency
      • Excellent communication skills with a helpful and positive attitude
      • Genuine excitement and motivation to assist customers
      • Patience, empathy and strong interpersonal skills
      • Confident in troubleshooting and problem-solving
      • Ability to work effectively in a dynamic environment and adapt to changing conditions
      • Strong computer literacy and ability to work with multiple systems
      • Excellent time management and prioritization skills
      • Team-oriented mindset and strong collaboration skills
      • High level of self-discipline, confidentiality and attention to detail
      • Previous experience in communication or customer service is considered an advantage.

        BENEFITS:

        • Excellent remuneration package based on experience, skills and performance
        • Be part of a dynamic and creative team with positive and friendly atmosphere
        • Guidance and tools to reach your full potential
        • Hybrid working model (2 days in the office per week)
        • Paid training for 19 workdays (1 month) with working hours MondayFriday, 10 AM - 06:30 PM
        • Choice in between 4 or 5 day working week (8-hour shifts across 5 workdays per week OR 10-hour shifts across 4 workdays per week, scheduled between 10 AM - 11 PM)
        • Food vouchers
        • Rewarding performance bonuses
        • And many others!!!

        To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2


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