Customer Support Representative (Croatian and Slovenian)

Position: Customer Support Representative (Croatian and Slovenian)

Location: Budapest, Hungary

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + performance bonuses (after 3rd month of employment).

DUTIES AND RESPONSIBILITIES:

• Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products.
• Customer Order Management.
• Secure and deepen client retention, contribute to excellent customer support.
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively.
• Proactively propose ways to improve the processes.
• Adhere to given processes and procedures.
• Update the database of customers and document activities.
• Reporting the most common issues to the support team for further escalations.

REQUIREMENTS:

• Native / fliuent in Croatian and Slovenian both verbal and written. Good command in English (minimum B2 level).
• High school diploma or an equivalent.
• Excellent customer service and relationship building skills.
• High motivation and enthusiastic approach, self-organized.
• Ability to work in a fast-paced organisation.
• Good numerical and reasoning skills.

OFFER:

• Attractive remuneration package
• Working schedule: 8:45AM- 5PM
• Signing bonus
• Fully paid training
• Meal allowance
• Internal development opportunities
• Discounts with partners
• Employee assistance/wellbeing program subscription

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2