Customer Success Officer (Italian)

Position: Customer Success Officer (Italian)

Location: Limassol, Cyprus

Employment type: Full-time

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Assist clients worldwide through live support
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management and deal with all departments to resolve issues
• Provide support and troubleshooting on Trading Platforms
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Handle client inquiries appropriately and ensure that high level service is provided
• Promote available products and services to clients, provide all relevant information to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Contribute to team effort by achieving targeted results

REQUIREMENTS:

• Native or fluent in Italian (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
• Degree in Business Studies or any other related field
• Previous experience in a similar position will be considered as a major advantage
• Excellent communication skills (both oral and written)
• Able to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of MetaTrader platforms will be considered as an advantage
• Ability to work rotational shifts: 09:00-18:00, 10:00-19:00, Monday-Friday.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Professional and personal development opportunities in a fast-growing environment
• Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
• Guidance and tools to reach your full potential
• Company discount card with access to various goods and services
• Udemy Business unlimited membership
• Corporate events and team building activities
• 24 working days annual leave (+ public holidays)

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2