Spa Recepcionist

Job Position: Spa Receptionist

The Spa Receptionist is responsible for the appropriate guest attendance at the Spa Reception, organization of the Spa’s schedule and its facilities. Reports to Spa Supervisor and/or to Spa Manager. The Spa Receptionist must comply with all duties and responsibilities in this document but not limited to it.

Competency

The Spa Receptionist must:

• Have professional and cordial attitude and appearance.

• Be fluid in English and French Language

• Have solid written and verbal skills.

• Have the ability to be resourceful and proactive when issues arise.

• Have excellent organizational skills.

• Have customer service skills and service first attitude.

• Have multi-tasking and time management skills.

• Have computer use proficiency.

• Follow the dress code of the Company.

• Selected candidates will have company training before starting the job.

• Services workshop.

• Guest Service workshop.

• Liability workshop.

• Complains workshop.

• Teamwork Workshop.

• Odoo integrated software workshop

• Reception Workshop

Duties and responsibilities

• Greet and welcome guests as soon as they arrive.

• Promote sales of the services professionally.

• Conduct clients to the appropriate place where the service is going to be taken or to the professional in charge of the service.

• Give a guided tour of the Spa facilities to new clients explaining the rules of the places when it is applied.

• Answer, screen, and forward incoming phone calls.

• Ensure the reception area is tidy and presentable, with all necessary stationery and materials.

• Provide basic and accurate information in person or by phone concerning to all services provided by the Spa.

• Maintain office security and control access to the front desk.

• Register new clients with the proper format filling.

• Be in charge of the client’s schedule and payment, distributing the services equitably between the staff.

• Receive payments and issue the correspondent invoices immediately.

• Report any issue or suspicious acts of co-workers to the Spa Supervisor and/or to the Spa Manager immediately.

• Support the Spa Supervisor and/or to Spa Manager in the monthly inventory.

• Comply with the tasks assigned by the Spa Supervisor and/or to the Spa Manager.

• Comply with the Company’s Appearance and Conduct Code.