Customer Management Trainer

The Customer Management Trainer is a member of the Customer Management & Administrative Training. The team that is responsible for developing and implementing training program for Toyota & Lexus, certification and recognition programs.

In this role, you are expected to be a domain expert in training and facilitation of program, program conceptualization and planning.

Your role and responsibilities:

• Conduct in-person and online training sessions for Dealer Team members, TMP Team members and affiliates
• Develop training materials based on customer needs
• Assess trainee knowledge and skills through examination
• Support implementation of improvement plans for dealers based on audit finding and customer feedback
• Create programs related to training improvement activities
• Prepare regular reports on training effectiveness, feedback, and impact
• Monitor Dealer Success, KPIs and provide regular updates
• Collaborate with process owners, dealers and regional office to assess training needs
• Facilitate digital tools, e-learning platforms, and blended learning approaches into training delivery

Our perfect match:

• You are a graduate of BS Industrial Engineering, BS Business Administration major in Operations Management or Automotive Technology
• Knowledge on basic automotive is an advantage
• You can present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience.
• You have achieved a satisfactory level of technical and professional skill or knowledge in position-related areas and are keeping up with current developments and trends in areas of expertise.
• You can actively identify new areas for learning; regularly create and take advantage of learning opportunities; use newly-gained knowledge and skill on the job and learn through their application.
• You can make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
• You are capable of obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints and organizational values.

Skills required:

• Logical & analytical skills
• Excellent presentation skills
• Teamplayer & can work under pressure
• Excellent verbal & written communication skills
• Proficient in MS Excel, Word & Powerpoint

Skills advantages:

• Knowledge in Adobe Photoshop & Canva
• Teaching experience
• Experience in Dealer Operation or trainings