Business Services Coordinator

Location: Santa Rosa, Laguna
Employment Type: Full-time
Work Setup: Onsite

About the Role

We are looking for a proactive and detail-oriented Business Services Coordinator to support our administrative, compliance, and documentation processes. This role is ideal for candidates with strong organizational skills and a background in administrative coordination, particularly in labor and immigration-related services.

General Responsibilities

As a Business Services Coordinator, you will be responsible for:

Document Preparation & Management

• Draft official letters, fill out forms, and compile supporting documents for visa, work permit, or labor compliance processes.
• Maintain accurate records and ensure all folders are up-to-date.

Application Tracking

• Monitor each team members or officers application progress with government offices.
• Coordinate with relevant agencies and inform stakeholders  of required follow-ups.

Administrative Coordination

• Collaborate with internal teams for fee payments and client information verification.
• Maintain an organized system (physical and digital) for documentation.

Expertise in Immigration & Labor

• Stay updated on immigration and labor regulations.
• Provide guidance on best practices for filing applications.

Customer & Team Support

• Communicate with stakeholders to clarify application details.
• Handle inquiries regarding application status and requirements.

Key Competencies

• Customer Focus Understands and addresses customer needs and expectations.
• Building Trust Operates with integrity.
• Planning and Organizing Prioritizes tasks and manages resources effectively.
• Information Monitoring Develops systems to track and monitor information.
• Stress Tolerance Maintains performance under pressure.
• Proactive and able to resolve issues early.
• Strong communication skills for coordination with government and internal teams.

Technical Skills

• Fluent in English (spoken and written)
• Able to analyze, process, and present data accurately
• Skilled in drafting formal letters and preparing application packets
• Detail-oriented and experienced with spreadsheets or tracking systems

Computer Skills

• Proficient in MS Office (Word, Excel, PowerPoint)
• Knowledgeable in Google Forms and Microsoft 365 Apps
• Skilled in graphical and PowerPoint presentation

Qualifications

• At least a college diploma in Administration, Business, or relevant fields
• Experienced in processing government documents (e.g., Immigration, DOLE)
• Familiar with Philippine labor and visa requirements
• Demonstrates attention to detail in documentation and compliance