Operations Manager (Hybrid onsite)

We are seeking an Operations Manager (Hybrid Onsite) for a full time and direct hire role for one of our amazing healthcare SaaS partners in South Florida.

Overview

We are seeking a highly organized and results-oriented Operations Manager to support company growth, improve operational efficiency, and ensure successful execution of strategic initiatives. This role serves as a central point of coordination across multiple departments, helping leadership maintain visibility into priorities, drive project completion, and deliver a seamless experience for customers and employees. You will work closely with executive leadership, and oversee operational processes, customer implementation activities, recruiting support, and cross-functional project management.

Responsibilities:

Operational Leadership & Project Management

• Monitor and manage key business initiatives to ensure projects remain on schedule and aligned with company objectives.
• Facilitate leadership meetings, track action items, and promote accountability across teams.
• Create and maintain operational dashboards, performance metrics, and executive reporting.
• Support strategic planning efforts and oversee progress toward organizational goals.
• Administer and optimize business software platforms, including sales and prospecting tools.
• Coordinate initiatives across Sales, Marketing, Product, Engineering, and Customer Success teams.

Customer Implementation & Onboarding

• Lead the operational coordination of new customer deployments.
• Develop implementation schedules, milestones, and project plans.
• Organize customer onboarding, training, and rollout activities.
• Identify implementation risks and proactively resolve issues.
• Ensure successful customer launches and smooth transitions into ongoing support.

Employee & Recruiting Operations

• Assist with employee onboarding, training programs, and compliance-related activities.
• Support hiring managers throughout the recruitment and interview process.
• Coordinate new hire readiness and onboarding logistics.
• Maintain employee documentation and internal records.

Executive Support & Administration

• Prepare materials and follow-up actions for leadership meetings.
• Manage vendor relationships, contracts, and administrative processes.
• Assist with budget monitoring and operational reporting.
• Coordinate company events, meetings, and special projects.

Requirements:

• 3–7 years of experience in operations management, project management, customer implementation, business administration, or a similar role.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and cross-functional collaboration abilities.
• Experience working within healthcare technology or SaaS environments is preferred.
• Familiarity with CRM platforms, project management software, and business productivity tools is a plus.
• Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or a related discipline.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.