Customer Success Specialist

About Us

TrackMyShuttle is revolutionizing mobility with our intelligent transportation platform. We empower shuttle and bus operators to transform their fleets into dynamic mobility solutions.

We're building technology that doesn't just move people, it moves industries forward. Join our innovative US-based startup with a global customer footprint and shape the future of mobility and your career. Learn more at www.trackmyshuttle.com. 

Position: Customer Success Specialist

Location: India (Remote) 

What You'll Do

• Champion Customer Success: Guide new clients through seamless platform adoption from initial setup to achieving their mobility goals.
• Deliver Exceptional Support: Be the hero customers need resolving inquiries from riders, drivers, and operators across phone, email, and chat.
• Drive Product Adoption: Proactively monitor account health, identify growth opportunities, and coach customers to unlock maximum platform value.
• Create Enablement Assets: Build compelling training materials, FAQs, and onboarding resources that empower customers to succeed independently.
• Bridge Teams: Partner with Engineering and Operations to ensure swift issue resolution and channel customer insights into product improvements.
• Measure Impact: Track and optimize key metrics (response time, resolution rate, adoption scores) to continuously elevate the customer experience.

What We're Looking For

• Customer-Facing Experience (2+ years): Proven success in support, customer success, or account management roles ideally in SaaS or tech environments.
• Communication Excellence: Outstanding verbal and written skills with the ability to translate technical concepts into clear, actionable guidance.
• Technical Aptitude: Quick learner who thrives with web/mobile applications and troubleshooting methodologies.
• Data-Driven Approach: Ability to analyze usage patterns, identify trends, and transform insights into action.
• Tool Proficiency: Experience with ticketing systems, CRM platforms, and customer success software.
• Customer-First Mindset: Deep empathy, active listening skills, and genuine passion for helping customers succeed.

Why Join Us

• Global Impact: Shape the future of transportation at a US-based startup with customers worldwide.
• Innovation & Ownership: Shape customer experience strategies and directly influence product evolution through customer insights. 
• Career Growth: Propel yourself personally and professionally in a fast-paced setting
• Rewards & Benefits: Enjoy competitive compensation, comprehensive benefits, and a culture that fosters creativity and ownership.

If you've been looking to join a startup, help shape its trajectory, and witness tremendous personal and professional growth, join TrackMyShuttle and help transform how the world moves.