Technical Program Manager (ZH & SZ)

Job description:

Location: Hong Kong, Shenzhen and Zhuhai

For more than 20 years, TradeBeyond has been advancing a more efficient, responsible supply chain. Responding to retail sourcings need for smarter, automated workflows and data transparency, we developed the industrys leading supply chain platform, CBX, which is relied on by many of the largest brands and retailers around the world.

As consumers, businesses, and governments alike have increased their commitment to sustainability, Fortune 500 companies such as The Home Depot, REI, Safeway, Lidl, and Lululemon have turned to TradeBeyond to help optimize product development, manage suppliers, reduce waste, and improve quality and compliance.

Learn more at TradeBeyond.com

About the Role

We are seeking an experienced Technical Program Manager to drive engineering excellence and operational rigor in our SaaS environment. Partner closely with the Head of Technology, you will provide structure, predictability, and data-driven insight into how engineering delivers.

This role exists to reduce delivery uncertainty, ensure process governance, and improve cross-functional alignment across Engineering and stakeholders (including Professional Services). By translating strategic initiatives into actionable plans and overseeing process execution, you will ensure that engineering teams are focused, unblocked, and continuously improving, while stakeholders are well updated with progress and their expectations effectively managed. In doing so, you will provide leadership with transparent visibility into delivery status, risks, and trade-offs.

Responsibilities:

Program & Sprint:

• Facilitate cross-functional collaboration, driving sprint planning, backlog grooming, milestone planning, and alignment across Engineering and Professional Services teams.
• Translate strategic initiatives into actionable program and sprint plans, balancing resources, priorities, and risk-mitigated schedules.
• Proactively unblock teams, resolve dependencies, and ensure priorities are achievable while meeting sprint targets.

Delivery Execution:

• Own end-to-end delivery of assigned projects, including building timelines, managing planning cycles, tracking progress, and escalating critical risks.
• Serve as the source of truth for leadership on status, decisions, rationale, risks, trade-offs, and delivery forecasts.

Continuous Improvement:

• Oversee and enforce process governance across teams to ensure consistent and disciplined execution.
• Facilitate retrospectives and program reviews, leverage telemetry, incident data, and metrics to refine processes, tools, and execution strategies.
• Support resource planning and capacity forecasting to improve predictability, operational readiness, and sustainable delivery.

Engineering Reporting & Metrics:

• Define, track, and analyse performance metrics (e.g., velocity, cycle time, throughput)
• Apply time-log methodology and analytics to surface inefficiencies and resource bottlenecks.
• Develop dashboards and executive reports to communicate engineering health, progress, and ROI.

Requirements

• Bachelors degree in Computer Science, Engineering or related disciplines
• 5+ years in technical program/project management, with a focus on SaaS/software engineering.
• Strong command of agile methodologies, sprint planning, backlog management, and program management practices.
• Proficiency with tools such as Jira, Confluence, Tableau/PowerBI, or similar.
• Proven ability to decompose complex initiatives into deliverables and deliver under ambiguity.
• Track record of facilitating cross-functional teams with proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments.
• Familiarity with SaaS engineering practices (CI/CD pipelines, cloud platforms, DevOps workflows) is highly desirable.
• Product-led experience or understanding of product management principles is a plus.
• Excellent communication and stakeholder management skills; able to synthesize technical realities for executives.
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives.

TradeBeyond Offers

You will work in a flat and open team environment where your experience and expertise are valued. You will work in partnership with a leadership team who have profound domain knowledge in their functional areas and are keen to work with you to continuously make positive impacts for our customers and employees. Externally, you will be engaging with a client network on a global footprint.

We offer competitive compensation in a dynamic, high growth and global environment. At TradeBeyond, we value the diversity of our employees and partners. We believe that our company thrives when we support and celebrate our differences.

Interested parties, please apply together with resume, stating current and expected salary, and send it via APPLY NOW.

职责：

1.项目与冲刺规划(Program & Sprint):

a.促进跨职能协作，推动冲刺计划、待办事项梳理、里程碑规划，并确保研发部门和专业服务团队协调一致。

b.将战略计划转化为可执行的项目和冲刺计划，平衡资源分配、优先级排序和风险可控的时间安排表。

c.主动识别并排除团队障碍，解决依赖问题，在保障冲刺目标达成的同时确保优先级任务的合理可行。

2.交付执行 (Delivery Execution):

a.全面负责指定项目的端到端交付，包括制定时间表、管理规划周期、跟踪进度以及关键风险的上报与沟通。

b.为领导层提供关于事态进展、决策内容、决策依据、潜在风险、取舍权衡及交付预测的权威参考依据

3.持续优化 (Continuous Improvement):

a.推动流程的监督和管理在各团队中的落实，保障执行过程的一致性与规范性。

b.组织复盘会议和项目评审，利用遥测数据、事件数据和指标来持续优化流程、工具和执行策略。

c.支持资源规划和产能预测，以提高可预测性、运营准备度和可持续性。

4.工程报告与指标 (Engineering Reporting & Metrics):

a.定义、跟踪和分析绩效指标（例如：速率、周期时间、吞吐量等）。

b.应用工时记录方法和分析，识别效率低下问题和资源分配瓶颈问题。

c.设计开发可视化仪看板及执行报告，清晰呈现工程项目的健康度、进展和投资回报率 (ROI)。

要求 (Requirements):

1、计算机科学、工程或相关学科的学士学位。

2、5 年以上技术项目/项目管理经验，专注于 SaaS/软件工程领域。

3、熟练掌握敏捷方法、冲刺计划、待办事项梳理和项目管理实践。

4、精通 Jira、Confluence、Tableau/PowerBI 等类似工具。

5、具备将复杂项目分解为可交付成果以及在不确定性条件下推进交付的能力。

6、在跨职能团队协作方面有着良好的业绩记录，具备在高压、多变的环境中引领变革和控制变更的卓越能力。

7、熟悉 SaaS 工程实践（持续集成/持续部署流水线、云平台、DevOps 工作流程）经验者优先。

8、具有以产品为导向的经验或对产品管理原则有理解者优先。

9、出色的沟通和利益相关者管理能力；能够为高管综合阐述技术实际情况。

10、具备高级分析推理能力，运用批判性思维和问题解决技巧来分解业务、技术和运营目标。

11、需要拥有英语四级证书，英语六级优先，会说粤语者优先