Senior Manager, Professional Services

For more than 20 years, TradeBeyond has been advancing a more efficient, responsible supply chain. Responding to retail sourcings need for smarter, automated workflows and data transparency, we developed the industrys leading supply chain platform, CBX, which is relied on by many of the largest brands and retailers around the world.

As consumers, businesses, and governments alike have increased their commitment to sustainability, Fortune 500 companies such as The Home Depot, REI, Safeway, Lidl, and Lululemon have turned to TradeBeyond to help optimize product development, manage suppliers, reduce waste, and improve quality and compliance.

Learn more at TradeBeyond.com

About the Role

As the Senior Manager of Professional Services, you will lead, coach, and manage our software implementation teams and their projects of implementing applications and services. You will be a key person to exemplify excellence in business and project management processes and procedures. You will also set best-practice measures in order to maximize business efficiency. As well as identifying organizational gaps and issues, provide guidance and leadership, and drive continuous rejuvenation for the organization as a whole. Resulting in improved overall performances, customer satisfaction, and consequently:

Responsibilities:

• Provide industry related expertise to internal teams, implementation partners as well as existing and prospective customers

• Coach, direct, and oversee our implementation teams and their subsequent implementation projects

• Review implementation scope, execution plan and deliverable schedules in collaboration with other senior management personnel and stakeholders

• Monitoring overall team workload, forecast, identify, and address possible team bottlenecks, and formulate team manpower strategies as a whole

• Monitor and proactively escalate project and business deviation to key stakeholders

• Continuously manage changes in scope, identify potential risks, and implement contingency plans

• Manage development dependencies and critical path for resolution, track implementation milestones and quality of deliverables

Requirements

• Coach, mentor and motivate team members so as to drive for positive attitude/action and accountability for work

• Implement best business practices and project guidelines to promote and achieve best team efficiency

• Excellent client facing skills.

• Strong interpersonal skills and strong written and oral communication skills.

• Excellent verbal and written communication skills in English.

• Solid experience in enterprise systems implementation, preferably in retail and consumer products businesses

• Excellent organizational and time management skills

• Familiar with software application implementation processes, preferably with thorough knowledge in Agile

• Strength in theoretical and practical aspects of project management. PMP Certification, a plus

• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial

• Proven experience in strategic planning, risk management, change management and management software

• BS or BA Degree, MBA preferred

• 10+ years solid work experience in an IT Software Development project management and team leading capacity

• Relevant business analysis experience in enterprise software implementation, preferably working in retail or consumer products companies

Travel Requirement:

• Able to travel, as required on projects

TradeBeyond Offers

You will work in a flat and open team environment where your experience and expertise are valued. You will work in partnership with a leadership team who have profound domain knowledge in their functional areas and are keen to work with you to continuously make positive impacts for our customers and employees. Externally, you will be engaging with a client network on a global footprint.

We offer competitive compensation in a dynamic, high growth and global environment. At TradeBeyond, we value the diversity of our employees and partners. We believe that our company thrives when we support and celebrate our differences.

Interested parties, please apply together with resume, stating current and expected salary, and send it via APPLY NOW.

We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided by applicants will be treated in strictest confidence and handled confidentially for recruitment-related purposes within the company and our associated company. Applicants may be considered for other suitable positions within the company over a one-year period, after which their personal data will be destroyed