Customer Experience Executive

Ensuring maximum customer satisfaction while maintaining a good relationship by offering optimum customer experience.

Transfer knowledge to Junior colleagues.

Managing and executing customer bookings against space and equipment availability.

Managing and executing documentation processes.

Managing and executing invoicing and BL Delivery.

Completing required periodical reports.

Cooperating with Sales counterparts for maximum customer retention and satisfaction.

Meeting designated customer SLAs.

Proactively helping customers with their shipment process.

Following up on the forecasted shipping volumes of the customers.

Managing existing accounts.

Preparing all required load lists.

Revising all required manifests.

Promoting trucking service

Acting as the customer's advocate throughout the organization.

Customer Satisfaction

Customer Retention

Contribution in meeting the targets of their sales counterpart in terms of revenues & volumes

Cash Outstanding Follow Up

Voyage Scorecard

Overall Customer Satisfaction: NPS score

% completion of required reports

Customer Visits

Manifest Accuracy

Customer Retention

• None

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QUALIFICATIONS

1-3 years of experience in any Customer Service/Account Management role (preferably relevant background)