Remote Customer Service Representative

Job Overview:

We are seeking a friendly, reliable, and tech-savvy Remote Customer Service Representative to join our support team. In this role, you will be the first point of contact for customers, helping resolve inquiries quickly and professionally via phone, email, or live chat. 
This is a fully remote position ideal for individuals who are self-motivated, compassionate, and capable of managing their time independently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and accurate manner

• Assist customers with orders, troubleshooting, billing questions, and general product/service information

• Document customer interactions using CRM systems or ticketing tools

• Escalate complex issues to the appropriate department

• Maintain a high level of professionalism and empathy with every customer interaction

• Meet or exceed performance metrics (response time, resolution rate, satisfaction scores, etc.)

• Provide feedback on recurring issues to help improve internal processes

Qualifications:

• Strong written and verbal communication skills

• Comfortable using digital tools (CRM systems, chat platforms, Google Workspace or Microsoft Office)

• High-speed internet and a quiet work environment

• Ability to multitask, prioritize, and manage time effectively

• Positive attitude, problem-solving mindset, and a customer-first approach

• High school diploma or equivalent required; college degree a plus

Benefits:

• Remote Work No commute!

• Flexible Scheduling

• Health, Dental & Vision Insurance (for eligible full-time roles)

• Paid Time Off & Paid Holidays

• Training and career advancement opportunities

• Performance-based bonuses