Branch Service Associate - Cainta

JOB SUMMARY / SPECIFIC ACCOUNTABILITIES:

1. The Branch Service Associate is generally tasked to ensure that all policies, guidelines, procedures and internal controls set by the management and other regulatory bodies are complied with and undertaken by the department.
2. The Branch Service Associate provides services to bank clients by receiving deposits and loan payments, cashing checks, issuing savings withdrawals and attends to customer concerns regarding other bank transactions.
3. The Branch Service Associate shall ensure adherence to existing internal control procedures while maintaining the highest quality of service.

SPECIFIC DUTIES AND RESPONSILIBITIES:

Operation:

1. Accepts, verifies and posts cash and check deposits for CA, SA and CTD placements. Verifies the technicalities and acceptability of check deposits.
2. Accepts posts and pays CA and SA encashment/withdrawals. Establishes the identity of the payee of check encashment or representative stated on the withdrawal slips.
3. Accepts and posts cash, checks or debit to CA/SA accounts as initial deposits/placements, additional placements, payment for initial checkbooks, and bank deposit certification fees.
4. Accepts posts, validates and processes all miscellaneous transactions.
5. Pays out proceeds of maturities/terminations of CTD placements.
6. Pays out proceeds of payment slips/CC en-cash by depositor.
7. Prepares Official Receipts for loan payments.
8. Handles posting of Debit/Credit Memo.
9. Accepts and validates late check deposits and payments.
10. Forwards encashment or withdrawals for confirmation with the depositors as required based on existing policy guidelines to the BSO and CSO.
11. Approves withdrawals and encashment within the authorized limits.
12. Balances cash on hand before lunch break and at end of day.
13. Conducts updates of passwords regularly.
14. Performs other functions that may be assigned by the BSO, CSO and BBH.
15. Handles day to day transactions such as:

• Accept cash and picos box from BSO at the start of the day.
• Process over-the-counter transactions
• Forward transaction documents and checks to the BSO for balancing of outward clearing checks.
• Transfer loose big bills to the BSO
• Deliver bundles of picos box to the BSO at the end of the day.
• Forward BSA Total Report and cash transfer slips to the BSO for balancing of cash per BSA Totals vs. cash per CASA Proof Sheet and CIV reconciliation and filing.
• Report shortage or overage to the BSO and to the CSO for appropriate action.
• Review/callback transactions and balance Proof sheets.
• Forward BSA's report, Proof sheet and net cash received to the BSO.
• Performs other duties as may be assigned by the Branch Banking Division Head.
  

Custodianship:

Picos Box

Accounting and Reconciliation

Reconciles cash transaction and accountable forms and supplies.

Monitoring and Reporting

Daily Transaction Report

General Authority

The BSA is authorized to handle withdrawal, encashment transactions, issuance of cashier's check, counter check and call back.

COMPETENCIES:

1. Communication Proficiency
2. Customer/Client Focus.
3. Results Driven
4. Cash handling
5. Analytical Skills

WORKING RELATIONS:

Internal Interactions All Division / Department

External Interactions Deposit/Loan clients, regulatory agencies, local government units, bank associations, civic organization

QUALIFICATION GUIDELINES:

Education: Preferably a graduate of business, finance, economic, management or marketing degree.

Experience : Preferably with banking experience but not a requirement. Fresh graduates may qualify.

Others: Strong math and logic skills. With customer service skills. Has the ability to follow precise directions and learn banking equipment and software quickly.