BUSINESS OFFICE RECONCILIATION EXECUTIVE

General Requirements

• Diploma or Degree in a relevant field
• Minimum 1-2 years experience in hospital in-patient billing
• Excellent communication and interpersonal skills
• Proficiency in MS Office
• Ability to work under pressure and to work in a multicultural team

Job Specification

• Attending to all queries and providing all the required information to the guests regarding admission and discharge process, packages, prices, promotions etc.
• Support guests in scheduling and preparing for medical procedures or surgeries
• Liaise with local and international insurance providers to secure pre-authorizations and Guarantee of Payment (GOPs)
• Manage cooperate billing process and foster strong relationships with cooperate clients
• Prepare daily reports, including IPD quotations, high-balance reports, financial counselling records, admission/discharge efficiency reports, and daily bill reconciliation reports
• Collaborate with Finance Team for reconciliation and bill verification
• Analyze variances between estimated and actual costs for surgeries and procedures, identifying cost overruns by category (e.g., pharmacy, ward, or doctor fees) and report findings to your HODs
• Evaluate average coverage provided by local and international insurance schemes for specific medical cases and prepare reports to support financial counselling and billing processes
• Verify insurance coverage for medical procedures or cases by coordinating with insurance providers and updating patients and relevant departments accordingly