ASSISTANT BUSINESS OFFICE MANAGER

General Requirements

• Bachelors Degree in Business Administration or any related field
• Minimum 4 years customer service experience and 2 years managerial or supervisory role in hospital billing, insurance or patient counselling
• Proficient in MS Office
• Proficiency in written and spoken English and Dhivehi
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills

Job Specification

• Regularly update Guests with billing as per pricing policy
• Assist the Business Office Manager in managing the departments daily activities
• Coordinate with the contacting departments concerning billing process
• Maintain professional and helpful attitude towards staff, guest, consultants and visitors
• Complete financial and operational counselling of all the admitted patients within 24 hours of admission
• Give accurate data about the Billing and insurance status
• Verify accurate inpatient room status information is maintained and properly communicated
• Resolve guest problems quickly, efficiently, and courteously
• Analyze rate variance, monitor credit report and maintain close observation of daily house count
• Liaise with Business Office Manager and other department heads as and when required
• Supervise workload during shifts and evaluate job performance of staff
• Uphold the hospital's commitment to service excellence

Salary & Benefits

• Salary based on qualifications and experience
• 30 Days Paid Annual Leave
• Medical Insurance
• Meal while on duty