APPLICATION SUPPORT ENGINEER

General Requirements

• Diploma in equivalent field
• Excellent communication skills both spoken and written
• Experience in related field
• Hardworking with the capacity to work long and odd hours

Job Specification

• Provide software Application Support under the supervision of the Manager, Application Support and Application Support Team Leader
• Perform analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Provide and plan training to new users on how to use new software or technology tools
• Participating in the design, implementation, and support of new technology projects within TTH
• Consult with the software development and operational team, internal users, and clients to improve application performance.
• Establish the root causes of application errors, and escalate serious concerns to the Manager, Application Support and Application Support Team Leader.
• Provide front-end support to clients and colleagues in other departments.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.

Please note that this is not a software development role.