About the job Customer Service Representative
Customer Service Executive UK
Our clients is seeking someone who thrives on providing a great customer experience to join their Backoffice customer service team.
This role is about providing a seamless experience in order management and fulfilment to support their retail, Food Service, e-commerce and direct customers (Coffee)
Our client prides itself on the high quality of products and services it provides, and this is something they want to see in a successful candidate. Someone who has the ability to project the passion and quality of the brand in their day-to-day interactions with their customers and stakeholders.
The Customer Service team within the UK, comprising of both in-house, and external call centre teams, is the primary point of contact for their consumers and is responsible for maintaining their premium image by providing a first class customer service experience.
If you're someone who is passionate about providing a great customer experience, enjoys working within in a collaborative, goal focused and fast paced team in environment we would love to hear from you.
Key accountabilities of the role
Managing customer orders and enquires via;
Entering customer orders in SAP
Liaising with internal departments for order requests or exceptions
Maintenance of customer accounts
Supporting sales team
Supporting external call centre
Recording customer interactions in CRM system
Ensuring all the above is achieved in line with KPI's
Experience in fast paced customer service/order management environment
Experience with CRM and order management systems (preferable SAP, not essential)
Ability to work to KPI's and deadlines
Understanding of order fulfilment process
Strong communicator (written & verbal)
Enjoys working within a collaborative team environment
Are able to manage varied tasks daily
Ability to problem solve with solution focused attitude
Passionate about providing a great customer experience