Technical Support Representative / Service Desk

**This is direct permanent employment to our client.

***Trinity will assist and guide you through the process

Key Responsibilities:

• Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
• Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to higher level within organization.

Key Requirements:

• Bachelor's degree graduate, any field.
• Must have at least 18 months BPO experience in doing technical support or service desk.
• Working knowledge on Windows, Mac, ITSM, Network, Application and Infrastructure.
• Experience on Ticket Analysis and understanding issue trends.
• Excellent interpersonal, communication and analytical skills.
• Ability to multi-task in a fast pace environment and must be willing to work on shifting schedules.

Our client perks:

• Quarterly performance bonus.
• 15% Night Differential.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• 24 Leaves annually.
• Inside the Central Business District area.
• Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.