Head of CRM Execution

Our client is a digital services provider operating within the iGaming field. As they continue to scale, they are looking for a Head of CRM Execution to lead the delivery engine behind their CRM plans, stepping in as the current leader progresses to a new exciting role within the organization. This is a key leadership position, responsible for managing and enabling a large team of CRM executives, ensuring high-quality execution, operational excellence, and continuous improvement across all markets.

Responsibilities

• Operational Leadership: Own the execution layer of our CRM strategy, ensuring timely, accurate, and high-quality campaign delivery across brands and regions, while leading from the front and stepping in when needed to support the team through high-pressure moments and tight turnarounds.
• Team Management: Lead, mentor, and grow a large and diverse team of CRM Executives and Team Leads, building a high-performance, collaborative, and accountable team culture.
• Process & Structure: Define, document, and continuously improve operational processes to drive consistency, scale, and compliance in all campaign activities.
• Quality Enablement: Implement clear QA standards, delivery checklists, and review loops to ensure campaigns are always accurate, compliant, and impactful.
• Technology Adoption: Leverage CRM platforms, automation tools, and internal systems to drive efficiency and empower the team to work smarter, not harder.
• Capacity & Workflow Management: Own planning and prioritization across multiple workflows, balancing day-to-day delivery with long-term improvements.

Requirements

• CRM Operations Experience: 6+ years in CRM or marketing operations, with experience managing execution teams in high-volume, fast-paced environments.
• People Leadership: Proven track record of managing multi-level teams, mentoring future leaders, and creating a culture of ownership and excellence.
• Process-Driven Mindset: Strong skills in workflow design, documentation, and continuous process optimization.
• Quality Control Expertise: Deep understanding of how to maintain accuracy, compliance, and performance in high-frequency CRM delivery environments.
• Structured Communicator: Clear and efficient communicator who keeps teams aligned and stakeholders informed.

What is on offer?

🌞 Relocation to Cyprus with comprehensive support

🏆 Work in a fast-growing, innovative company in the sports betting industry

🚀 Lead high-impact projects that shape the future of sports promotions

📈 Career growth opportunities in a dynamic, data-driven environment

💰 Competitive salary + performance-based bonuses

🩺 Comprehensive medical insurance and wellness perks

🌍 Collaborate with international teams and expand your expertise globally